🛒 Ordering & Payment
During checkout, simply enter your code in the "Discount Code" or "Promo Code" box and click apply. The discount will automatically be deducted from your total.
We process orders quickly to get them to you as fast as possible. If you need to make a change or cancel, please contact our support team within 24 hours of placing your order.
Please check your spam or junk folder. If you still can't find it, reach out to our customer support team. We will verify your email address and gladly resend your confirmation.
Currently, we exclusively accept PayPal. This ensures that your transactions are fast, highly secure, and protected.
No, you are welcome to check out as a guest. However, creating a free account allows you to track your orders easily, save your details for faster checkout, and unlock member-only discounts!
📦 Shipping & Delivery
To ensure the highest quality, every Meltbeads item goes through a strict sourcing and quality-check process. We typically process and dispatch all orders within 3 to 4 business days.
We are committed to getting your creative supplies to you safely. Once dispatched, we guarantee that your order will arrive at your doorstep within 20 days.
Tracking your package is easy! Once your order ships, you can track its journey in real-time directly on our website using your order number.
To ensure the absolute safety of your products during transit, we often ship fragile items or heavy kits separately. Don't worry if one package arrives first—the rest of your order is right behind it!
Your satisfaction is our priority. If your package is confirmed lost in transit or experiences severe delays beyond our guaranteed timeframe, we will issue a full refund.
Yes, we do! Best of all, we cover all the taxes for you. The price you see at checkout is the final price—there are absolutely no hidden fees or unexpected customs duties upon delivery.
↩️ Exchanges & Returns
We offer a hassle-free 7-day return policy. If you aren't completely satisfied with your purchase, you can request a return within 7 days of receiving your delivery.
Simply reach out to our 24/7 customer support team with your order number and the reason for your return. We will guide you through the quick and easy process.
You will only be responsible for covering the shipping cost to return the item to our warehouse. There are no additional restocking fees.
We apologize if this happens! Please actively communicate with our customer service team and provide a photo of the item. We will gladly arrange a swift return or exchange to make things right for you.
Once we receive your returned item and confirm it meets our return requirements, we will issue your refund immediately. The funds will be credited back to your PayPal account shortly after.
🎨 Product & Crafting
While our beads are standard sizes, different brands often have slight variations in color formulation and melting temperatures. To avoid color discrepancies and ensure the most flawless melt, we highly recommend using Meltbeads exclusively for your projects.
Meltbeads are designed for creators aged 15 and up. For younger artists under 15, we strongly advise adult companionship and supervision, especially during the ironing process, to ensure a safe and fun experience.
We have you covered! We regularly post detailed, step-by-step ironing tutorials and professional tips on our social media channels. Be sure to follow us there to perfect your melting technique!
Email us at: support@meltbeads.com
